{"id":9791,"date":"2021-10-26T00:53:47","date_gmt":"2021-10-25T19:23:47","guid":{"rendered":"https:\/\/kylas.io\/?post_type=casestudy&p=9791"},"modified":"2022-04-04T14:52:22","modified_gmt":"2022-04-04T09:22:22","slug":"daalchini-case-study","status":"publish","type":"casestudy","link":"https:\/\/kylas.io\/en\/casestudy\/daalchini-case-study","title":{"rendered":"How a Food-Tech Startup Improved Internal Processes and Customer Engagement"},"content":{"rendered":"\n
<\/div>\n\n\n\n

Praveen Kumar<\/strong> <\/p>\n\n\n\n

AVP, Daalchini Technologies <\/p>\n\n\n\n

<\/div>\n\n\n\n

About Daalchini<\/strong><\/h2>\n\n\n\n
<\/div>\n\n\n\n

Founded by Prerna Kalra and Vidya Bhushan in 2017, Daalchini is a brand of full-stack smart retail offerings that cater to on-the-go food consumption with a specialized supply chain designed to serve 6-meal-a-day needs of our customers.  <\/p>\n\n\n\n

<\/div>\n\n\n\n

Operating through IoT-led ‘phygital’ vending machines, Daalchini offers healthy meals to corporate professionals.  <\/p>\n\n\n\n

<\/div>\n\n\n\n

Challenges<\/strong><\/h2>\n\n\n\n
<\/div>\n\n\n\n

When the business at Daalchini began to scale up, the team wanted a process where they could have frequent conversations with their new clients and could also follow-up on time. The team monitored leads on an excel sheet initially, however, as the business scaled, they had very low visibility into the leads pipeline. <\/p>\n\n\n\n

<\/div>\n\n\n\n

As the team grew and operations scaled, we wanted something more sustainable. Monitoring our teams, keeping track of client conversations, and following up on every call had become tedious.<\/p><\/blockquote><\/figure>\n\n\n\n

<\/div>\n\n\n\n

Pravin realized that excel sheets didn\u2019t suffice the need any longer and it was getting difficult to organize outbound meetings and demos to align them to their targets. In addition to that, he found that recording the data manually was a time-consuming activity.<\/p>\n\n\n\n

<\/div>\n\n\n\n

As a growing business, they couldn\u2019t afford to spend their time on manual tasks that could be easily automated. This was the primary reason Pravin decided to opt for a Sales CRM that could help them scale their business faster. <\/p>\n\n\n\n

<\/div>\n\n\n\n

Why Kylas<\/strong><\/h2>\n\n\n\n
<\/div>\n\n\n\n

Pravin needed an easy-to-use CRM, that would help him track sales activities, create multiple pipelines, monitor team performance, and automate business processes. <\/p>\n\n\n\n

<\/div>\n\n\n\n

When\u00a0the team\u00a0attended the Demo,\u00a0they\u00a0were impressed\u00a0with\u00a0Kylas\u00a0and how it\u00a0could\u00a0quickly capture\u00a0Leads from\u00a0the\u00a0web form and\u00a03rd<\/sup>\u00a0party sources.\u00a0<\/p>\n\n\n\n

<\/div>\n\n\n\n

Not only that, Daalchini required connecting with various third-party platforms and tools to function seamlessly. Kylas offered integrations that looked promising to the business. <\/p>\n\n\n\n

<\/div>\n\n\n\n

How Kylas Helped<\/strong> <\/h2>\n\n\n\n
<\/div>\n\n\n\n

The sales managers could now view the details of all their team members’ activities. All the data\u2014the number of calls made, deals closed, and follow-ups\u2014was now easy to track and monitor. This also contributed to the team members becoming more accountable and efficient.  <\/p>\n\n\n\n

<\/div>\n\n\n\n

Kylas is an intuitive and easy to use CRM that helped us engage more proactively with customers for faster conversion.<\/em><\/p><\/blockquote><\/figure>\n\n\n\n

<\/div>\n\n\n\n

Daalchini needed a CRM platform that could help improve their sales Reporting and Monitoring.  <\/p>\n\n\n\n

<\/div>\n\n\n\n

After implementing Kylas, the team could set up calls and reminders and this gave their salespeople a lot of clarity and they could prioritize their tasks. Also, the team was able to create email templates & automate them, thereby increasing productivity. <\/p>\n\n\n\n

<\/div>\n\n\n\n

As a growing business, we needed to connect with various third-party platforms and tools for our daily operations. And Kylas helped in seamless integrations with Facebook, Klenty integration via Zapier, and Indiamart.<\/em><\/em><\/p><\/blockquote><\/figure>\n\n\n\n

<\/div>\n\n\n\n

Road Ahead<\/strong><\/h2>\n\n\n\n
<\/div>\n\n\n\n

Daalchini Technologies plans to raise growth capital of up to USD 8 million (around Rs 58 crore) in the next 2-3 years to support its growth plans. <\/p>\n\n\n\n

<\/div>\n\n\n\n

Daalchini plans to expand its presence across India by growing from 400 to 600 vending machines across 20 cities, including Delhi-NCR, Mumbai, Pune, Goa, Chandigarh, and Mohali.  <\/p>\n\n\n\n

<\/div>\n\n\n\n

Elaborating on the company’s growth journey, Prerna Kalra, Co-founder, and CEO,\u00a0Daalchini\u00a0technologies says: “We grew from 2 kiosks to 50 in FY19, and from 50 to 200 in FY20. In Q4 of FY21, we grew from 200 to 310 and now 440+ kiosks by expanding the scope of our solution… At the pace at which we are growing, we should be able to achieve an annual turnover rate of Rs 144 crore by the end of FY22”.\u00a0\u00a0<\/p>\n\n\n\n

<\/div>\n\n\n\n

With the upcoming expansion, Daalchini aims to uplift more lives through new and exciting employment opportunities. Praveen believes that by adopting Kylas as the sales CRM software, they will be on very solid ground to revolutionize tech-driven snacking over the next few years. <\/p>\n\n\n\n

<\/div>\n\n\n\n

Simply put, Kylas has undoubtedly become an integral part of Daalchini\u2019s growth story. <\/p>\n","protected":false},"template":"","acf":[],"yoast_head":"\nDaalchini Case Study | Kylas<\/title>\n<meta name=\"description\" content=\"How\u00a0Kylas\u00a0CRM Helped a\u00a0Food-Tech Startup Improve Internal Processes. Read on to know what Daalchini has to say about Kylas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kylas.io\/en\/casestudy\/daalchini-case-study\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Daalchini Case Study | Kylas\" \/>\n<meta property=\"og:description\" content=\"How\u00a0Kylas\u00a0CRM Helped a\u00a0Food-Tech Startup Improve Internal Processes. Read on to know what Daalchini has to say about Kylas.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/kylas.io\/en\/casestudy\/daalchini-case-study\" \/>\n<meta property=\"og:site_name\" content=\"Kylas Growth Engine | Sales CRM Software for Small businesses\" \/>\n<meta property=\"og:image\" content=\"https:\/\/kylas.io\/en\/wp-content\/uploads\/2021\/10\/Copy-of-PB-Banner-Guide-Images-ONLY-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/kylas.io\/en\/wp-content\/uploads\/2021\/10\/Copy-of-PB-Banner-Guide-Images-ONLY-2.png\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Daalchini Case Study | Kylas","description":"How\u00a0Kylas\u00a0CRM Helped a\u00a0Food-Tech Startup Improve Internal Processes. Read on to know what Daalchini has to say about Kylas.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/kylas.io\/en\/casestudy\/daalchini-case-study","og_locale":"en_US","og_type":"article","og_title":"Daalchini Case Study | Kylas","og_description":"How\u00a0Kylas\u00a0CRM Helped a\u00a0Food-Tech Startup Improve Internal Processes. Read on to know what Daalchini has to say about Kylas.","og_url":"https:\/\/kylas.io\/en\/casestudy\/daalchini-case-study","og_site_name":"Kylas Growth Engine | Sales CRM Software for Small businesses","og_image":[{"width":1200,"height":675,"url":"https:\/\/kylas.io\/en\/wp-content\/uploads\/2021\/10\/Copy-of-PB-Banner-Guide-Images-ONLY-2.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_image":"https:\/\/kylas.io\/en\/wp-content\/uploads\/2021\/10\/Copy-of-PB-Banner-Guide-Images-ONLY-2.png","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/kylas.io\/en\/casestudy\/daalchini-case-study","url":"https:\/\/kylas.io\/en\/casestudy\/daalchini-case-study","name":"Daalchini Case Study | Kylas","isPartOf":{"@id":"https:\/\/kylas.io\/en\/#website"},"datePublished":"2021-10-25T19:23:47+00:00","dateModified":"2022-04-04T09:22:22+00:00","description":"How\u00a0Kylas\u00a0CRM Helped a\u00a0Food-Tech Startup Improve Internal Processes. Read on to know what Daalchini has to say about Kylas.","breadcrumb":{"@id":"https:\/\/kylas.io\/en\/casestudy\/daalchini-case-study#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/kylas.io\/en\/casestudy\/daalchini-case-study"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/kylas.io\/en\/casestudy\/daalchini-case-study#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/kylas.io\/en\/"},{"@type":"ListItem","position":2,"name":"Case Study","item":"https:\/\/kylas.io\/en\/casestudy"},{"@type":"ListItem","position":3,"name":"How a Food-Tech Startup Improved Internal Processes and Customer Engagement"}]},{"@type":"WebSite","@id":"https:\/\/kylas.io\/en\/#website","url":"https:\/\/kylas.io\/en\/","name":"Kylas Growth Engine | Sales CRM Software for Small businesses","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/kylas.io\/en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/kylas.io\/en\/wp-json\/wp\/v2\/casestudy\/9791"}],"collection":[{"href":"https:\/\/kylas.io\/en\/wp-json\/wp\/v2\/casestudy"}],"about":[{"href":"https:\/\/kylas.io\/en\/wp-json\/wp\/v2\/types\/casestudy"}],"wp:attachment":[{"href":"https:\/\/kylas.io\/en\/wp-json\/wp\/v2\/media?parent=9791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}